Privacy Policy

How we handle your information and keep things transparent

Last Updated: January 2024

Look, we get it - privacy policies can be a real slog to read through. We've tried to make ours as straightforward as possible because we believe you deserve to know exactly what we do with your info.

Who We Are

We're Crystallith Quinthor Architecture, a Toronto-based firm that's passionate about contemporary crystal-inspired design. You can find us at 1250 Bay Street, Suite 800, Toronto, ON M5R 2A5. If you've got questions about this policy or anything else, give us a ring at (416) 555-0142 or shoot us an email at info@crystallithquinthor.info.

What Information We Collect

When You Reach Out to Us

If you contact us through our website or by phone, we'll collect the basics - your name, email, phone number, and whatever you tell us about your project. Pretty standard stuff. We need this to actually respond to your inquiry and discuss your architectural needs.

When You Visit Our Site

Like most websites these days, we collect some technical data when you browse around. This includes your IP address, browser type, what pages you looked at, and how long you stuck around. Nothing creepy - just helps us understand how people use the site and where we can improve things.

Project Information

If you become a client, we'll obviously need more detailed info - property addresses, design preferences, budget considerations, site photos, and all that jazz. Can't design your dream space without knowing what you're working with, right?

How We Use Your Information

We're not in the business of selling your data or bombarding you with spam. Here's what we actually do with it:

  • Respond to your inquiries and provide consultations
  • Develop architectural designs and project proposals tailored to your needs
  • Keep you updated on your project's progress
  • Send occasional updates about our services (only if you've said it's cool)
  • Improve our website and services based on how people interact with them
  • Meet legal and professional obligations - we're licensed architects after all

Sharing Your Information

We keep your information pretty close to the chest, but there are a few situations where we might need to share it:

Project Collaborators: Sometimes we work with engineers, contractors, or other specialists to bring your project to life. We'll only share what's necessary for them to do their part.

Legal Requirements: If the law says we gotta hand something over, we will. We're not trying to get in trouble with the authorities.

Service Providers: We use third-party tools for things like email, cloud storage, and website analytics. These folks are bound by their own privacy policies and we make sure they're legit.

Cookies and Tracking

Yeah, we use cookies - and we're not talking about the chocolate chip kind. These little bits of code help us remember your preferences and understand how you use our site. Most browsers let you control cookies through their settings if you want to disable them, though some features might not work as smoothly.

We use Google Analytics to see how folks interact with our site. It's anonymous data that helps us make the site better. If you're not into being tracked, there are browser extensions that can block this stuff.

How We Protect Your Data

We take security seriously around here. Your information is stored on secure servers with encryption, access controls, and all that technical safeguard stuff. Our team's trained on data protection, and we regularly review our security measures.

That said, nothing's 100% bulletproof on the internet. We do our best to protect your data, but we can't guarantee absolute security. If we ever have a data breach, we'll let you know ASAP.

Your Rights

In Canada, you've got rights when it comes to your personal information. Here's what you can do:

  • Access: Ask us what info we have about you
  • Correction: Tell us if something's wrong and we'll fix it
  • Deletion: Request that we delete your data (though we might need to keep some stuff for legal reasons)
  • Opt-out: Unsubscribe from marketing emails anytime
  • Complain: If you think we've messed up, you can file a complaint with the Privacy Commissioner of Canada

Just reach out to us at info@crystallithquinthor.info if you want to exercise any of these rights.

How Long We Keep Your Data

We don't hang onto your information forever. Here's the general breakdown:

  • Inquiry information: Usually about 2 years if you don't become a client
  • Active project data: Throughout the project and for 7 years after completion (professional requirements)
  • Marketing contacts: Until you tell us to stop or we haven't heard from you in 3 years
  • Website analytics: Typically 26 months

Third-Party Links

Our website might link out to other sites from time to time - maybe project suppliers, industry resources, or inspiration boards. We're not responsible for their privacy practices, so check out their policies if you're concerned.

Kids' Privacy

Our services aren't directed at anyone under 18. We don't knowingly collect information from minors. If you're a parent and think we've somehow got your kid's info, let us know and we'll delete it pronto.

Changes to This Policy

We might update this policy from time to time as our practices evolve or laws change. We'll post any changes here and update the date at the top. If there's something major, we'll try to give you a heads up through email or a notice on our site.

International Data Transfers

We're based in Canada, and that's where we keep most of your data. Some of our service providers might be located elsewhere, which means your info could cross borders. Don't worry though - we make sure anyone handling your data meets Canadian privacy standards.

Got Questions?

Seriously, if anything in here is confusing or you want more details about how we handle your information, just ask. We're real people and we're happy to explain.

Email: info@crystallithquinthor.info

Phone: (416) 555-0142

Address: 1250 Bay Street, Suite 800, Toronto, ON M5R 2A5